Refund policy

Last Updated: 30 June 2026

Due to hygiene and product safety regulations, we do not accept returns on opened or used skincare products.

Eligible Returns

Returns may be accepted if:

• The item arrived damaged
• The incorrect product was received
• The item is defective upon arrival

Reporting an Issue

Please contact us within 7 days of delivery with:

• Order number
• Clear photographs of the issue
• Description of the concern

Refunds

Approved refunds will be processed to the original payment method within 5–10 business days.

Non-Refundable Items

We cannot refund:

• Opened products
• Used products
• Sale or promotional items unless faulty